Execution & Transformation:
Operational Improvement

Lean, focused solutions to enhance efficiency and performance.

What we offer you

Operational challenges often limit organisational potential. At BC Strategy, we help businesses across Australia identify inefficiencies and implement practical improvements that enhance performance, reduce friction, and enable scale.

Our operational improvement consulting services focus on simplifying processes, streamlining decision-making, improving handovers, and clarifying roles and responsibilities. We work across business functions — from finance and supply chain to customer service and internal operations — identifying root causes of complexity and developing targeted, high-impact solutions.

Using proven tools such as value stream mapping, workflow diagnostics, and performance frameworks, we help clients get under the surface of day-to-day operations and redesign them for greater impact. We also support implementation planning and change management to ensure improvements stick.

Whether you're recovering from rapid growth, preparing for transformation, or needing to boost productivity, we bring a practical, hands-on approach. Our consultants are experienced in navigating both strategic intent and on-the-ground realities.

BC Strategy helps you cut through the noise, focus on what matters, and create real, lasting change across your organisation.

Case example

Context

  • A leading health diagnostics conglomerate was looking to develop a sustainable improvement plan to ensure longer-term financial targets could be met in a post-Covid world

  • The CFO decided to scan their major Business Units in search for opportunities to improve EBIT results with a focus on improving labour and supply chain productivity

  • A large BC team was engaged to support the client across multiple support phases, including initially identifying top-down opportunities, before working closely with business stakeholder to develop bottom up initiatives and implementation plans to deliver the identified value

Define and deliver operational initiatives worth >$40m EBIT for a leading health diagnostics provider

Approach

  • The team spent an initial 8 week period identify a top-down full potential plan for labour and supply chain initiatives. Targets were aligned with business unit stakeholders and shared with the board

  • The team the worked alongside the business to develop underlying initiatives and implementation plans in order to achieve the identified value.

  • The team ensured then supported the business in implementing initiatives and delivering value. Examples of initiative operationalisation include:

    • Developing Power BI dashboards to help overtime and leave mgmt

    • Creating site by site recommendations on opening hours and a detailed KPI dashboard to track progress

    • Leading the end-to-end RFI process for a route optimisation provider

Outcome

  • The team helped define >$40m of run-rate value across multiple initiatives and set-up clear tracking mechanisms across all initiatives

  • The team got extended to continue to drive the implementation of existing initiatives and also work through further opportunities including revenue strategy and laboratory operational improvements