We benchmarked over 40 global firms to understand how Digital and AI are transforming infrastructure services. Leaders move through three stages:

1. Automate internal tasks (for example, bidding and reporting)

2. Transform service delivery using tools like digital twins

3. Monetise capabilities as client-facing platforms

Firms advance by choosing to buy, boost, or build digital capabilities, each with different speed and strategic impact. The best performers partner early, embed AI in leadership, and upskill their teams.

These are not tech upgrades; they are strategic bets.

A new MIT study warns of “cognitive debt” from heavy AI use. At BC Strategy, we see it firsthand. LLMs free us from low-value tasks but shift our energy to nonstop deep thinking. Our solution: rotate task intensity, recharge with real conversation, and respect recovery time. Because sharp thinking starts with a rested mind.