Execution & Transformation:
Operating Model Transformation
Reimagining how you create and deliver value.
What we offer you
In today’s environment, organisations need to continuously evolve how they operate. At BC Strategy, we help clients across Australia re-design their business model and operating model to align with strategic goals, respond to disruption, and unlock performance.
Whether you're pivoting to a new customer proposition, shifting to digital channels, managing structural change, or integrating after a merger, we bring structured thinking and deep delivery experience. Our transformation support includes end-to-end operating model design, organisational structure changes, capability mapping, process alignment, and role clarity.
We also work with clients to build the right operating rhythm — ensuring clear governance, accountability, and decision-making processes are in place. Our approach is highly collaborative and tailored, engaging leaders and teams to ensure ownership of the solution.
With experience across industries including consumer, infrastructure, healthcare, and government, we bring a grounded understanding of what works in real-world organisations — not just in theory. As a boutique strategy consulting firm in Australia, we balance strategic ambition with implementation pragmatism.
BC Strategy helps you shift from legacy models to future-fit structures that drive growth, improve efficiency, and enable your teams to deliver with confidence.
Case example
Context
An Australian financial institution needed external counsel on its existing IT Architecture to identify what problems and critical imperatives need resolved for it to realised its Digital banking vision. Customer growth had stagnated as the bank was unable to meet the Digital service expectations of new customers.
The Chairman and CEO had set a clear vision that the bank needed to rejuvenate its customer offering to retain existing and new customer loyalty. However, the current roadmap was end of life focused, and the range and depth of technology issues meant significant investment areas may not be ”no-regrets”.
BC Strategy was engaged by the client to develop a future focused IT Strategy incl. operating model design
Bank IT architecture strategy to grow digital service offering incl. IT target operating model
Approach
The project was broken into 2 phases:
initial insight gathering and a focus on establishing replacement options for Core Banking technology
developing a future state IT architecture roadmap
The initial phase established key problem areas and critical business imperatives to BUs. The imperatives were given a relative weighting, and mapped back to architecture components to establish a heatmap of IT imperatives and capability gaps.
Subsequently the team developed a core banking recommendation through a series of workshops with the CEO, and established an optimised IT Architecture Roadmap, with associated guidance on existing investment, target operating model and procurement
Outcome
The proposed strategy and implementation roadmap was agreed by the CEO, Chairman and leadership team.
The final recommendation included an overhaul of the existing IT operating model and procurement processes. The assessment also prevented the client making a multi-million dollar investment in a core banking system replacement, as a critical path for improving the existing system and de-aggregating it from the broader architecture was provided.
The client are currently focusing on rolling out the IT Architecture Roadmap that was recommended, and have strengthened the IT team and operating model to ensure strategically aligned investment decisions going forward.